Frequently Asked Questions
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
What exactly does an eSIM refer to?
An eSIM serves as a virtual SIM card that empowers you to set up a mobile plan from your provider without requiring a traditional nano-SIM card.
Can you guide me through the process of eSIM activation?
Activating your eSIM involves a straightforward sequence: 1) Pick your preferred destination 2) Choose a data package 3) Utilize your phone to scan the provided QR code.
How does a physical SIM differ from an eSIM?
While a physical SIM consists of a tiny chip slotted into your device, an eSIM provides the flexibility to initiate a mobile plan directly from your carrier, omitting the need for a physical nano-SIM card.
How can I verify if my device supports eSIM functionality?
Take a look at our dedicated page listing compatible eSIM-enabled devices to determine if your phone is supported.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.